Refund policy

 

We accept eligible returns for both product problems and changes of mind, including an unsuitable size or an item you do not like. This policy applies to purchases made at ydgxgg.com for delivery within the United States.

30-day return request window

Email CS@ydgxgg.com to request a return within 30 calendar days after delivery. Include your order number and the item or items you want to return. The 30-day period is the deadline to request a return. We will provide return instructions and a prepaid shipping label after reviewing the request.

Return condition

For a change-of-mind or sizing return, the item should be unworn, unwashed, and in its original condition, with original tags attached. You may try on clothing to assess fit, but it should not show use beyond a reasonable fitting. Include the original packaging when available. Please provide your order number or another reasonable proof of purchase.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, incorrect, or incomplete. We will assess those cases based on the problem reported, and applicable statutory rights remain unaffected.

Free return shipping and fees

We provide a prepaid return shipping label at our expense for approved returns within the United States, including eligible non-defective returns. We do not deduct the cost of that label from your refund. There is no restocking fee. Please use the label we provide. If you wish to arrange another shipping method, contact us first so we can agree on the arrangements and any reimbursement.

How to return an item

  1. Email CS@ydgxgg.com within the 30-day request window with your order number, the items to return, and a brief explanation. For a damaged or incorrect item, photographs can help us assess the issue.
  2. Follow the instructions sent by our support team and use the prepaid return label.
  3. Pack the items securely and include enough order information for us to identify your return.
  4. Hand the parcel to the carrier indicated on the label and retain the tracking receipt.

Return address:
ydgxgg — Returns
55 Resort Investments at Maddie
109 N College Ave Ste 200
Fort Collins, CO 80524
United States

Please contact us before mailing your return. If you have already returned an item without contacting us, email your order number and tracking details so we can help locate it.

Inspection and refund timing

We inspect returned merchandise within 3 business days after receiving it and notify you of the result. If approved, we initiate the refund within 2 business days after approval. For a return approved during the stated inspection period, this is up to 5 business days from receipt to refund initiation.

Refunds are issued to the original payment method for the amount paid for the returned item, accounting for discounts and any applicable tax refund. Standard outbound shipping is free, so there is no standard shipping charge to refund or deduct. For a partial return, the refund reflects the amount paid for the items actually returned.

Your bank or payment provider may need additional time to post the credit. That processing time is separate from our inspection and refund initiation periods. If you have not received a refund confirmation within the applicable period, or a confirmed refund has not appeared, contact us so we can check the status.

Damaged, defective, wrong, or missing items

Contact us when you discover an issue, including the order number and a description. Keep the item and packaging where reasonably possible while we review the case. We will explain the available resolution, which may include a refund or a replacement where available. You will not be charged return shipping for a confirmed product or fulfillment problem.

Exchanges and cancellations

For a different size or color, contact us for assistance. A return followed by a separate purchase may be needed, and replacement availability is not guaranteed. To request cancellation or an address change, email us as soon as possible. We will check whether fulfillment can still be stopped. Once an order has shipped, a change or cancellation may no longer be possible, and the return process will apply.

Business days and contact

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit rights available under applicable law.

ydgxgg
Operated by 55 Resort Investments at Maddie
109 N College Ave Ste 200
Fort Collins, CO 80524
United States
Email: CS@ydgxgg.com
Website: ydgxgg.com